EAP
Clinical support, when it matters most.
Confidential counselling for your people, delivered with our clinical partner Ignite. Connected to your program, so help is never a separate number nobody remembers.
One front door. Two layers working as one.
Your people access everything through a single, branded wellbeing hub. Professional support sits inside it, not off to the side.
Personalisation layer
The Synergy Health platform
Understands what each person needs and surfaces the right support at the right time.
Clinical layer
Ignite
A vetted national network of 200+ practitioners, bookable directly from the platform in a single step.
No separate logins. No phone queue. No hand-off. Someone who sees support on their dashboard can choose their provider, time and channel and book it on the spot, 24/7.
Most EAPs wait for a crisis. We start before anyone asks.
A standard EAP hands out a number and hopes someone calls it. Here, support appears where people already are, shaped by their work and their life.
Team and event-based support
A team going through a restructure sees relevant coaching and change support on their dashboard. After a critical incident, affected people immediately see debriefing options.
Life-event support
Bereavement, becoming a parent, a health diagnosis. Selecting a life event surfaces the most relevant providers and resources, from counselling to financial mentoring, nutrition and cultural support.
Guided matching with Sage
Our AI wellbeing assistant draws on each person's Wellbeing Scorecard and preferences to match them with a provider by need, language, culture and availability. 200+ providers across 21 languages becomes a personal recommendation, not a directory to scroll.
People always stay in control. Anyone can self-refer and book at any time, and no individual's engagement is ever visible to the employer.
Choose support by fit, not job title.
People choose a provider by the challenge they want help with, how they want to meet (in person, video or phone), and what matters to them, including cultural background, lived experience and communication style.
- Counsellors, psychologists and critical incident specialists
- Rongoā Māori practitioners working within a Kaupapa Māori framework, plus providers who whakapapa Māori and work from a Te Ao Māori worldview
- Wider support including financial mentors, coaches, dietitians, occupational therapists and mind-body practitioners
- Availability across the network within 48 hours
- Every provider personally recruited, reference checked and Ministry of Justice vetted
~20%
Utilisation vs 3 to 7% industry average
+79
Net Promoter Score
86%
Of users report improved wellbeing after support
200+
Vetted providers across 21 languages
See why people seek support, not just how many sessions were used.
Most EAP reporting tells you how many sessions were used. We combine Ignite's service data with your platform data in one consolidated report, showing why people are seeking support, whether it's helping, and where wellbeing risk is building before it turns into demand for counselling.
All reporting is aggregated and anonymised. Individual scores, conversations and sessions are never shared.
Early warning
A rise in bookings for workplace stress alongside declining Scorecard results for workload in one business unit. An early signal you can act on.
One partner. One experience. One point of accountability.
Synergy Health holds the relationship and the outcomes; Ignite delivers the clinical care.
Curious what that could look like for your people? Let's talk.